FAQ

1. The customer comes to the nearest Sumsel Babel Bank Office and requests to unblock the ATM Card
2. Fill out the customer complaint form
3. Show valid original identity card and blocked ATM card
4. ATM cards can be used immediately after unblocking is done

1. The first thing to do is block the swallowed card via:
   a.Call Center 
   • Call the Sumsel Babel Bank call center 1500711
   • The call center officer will verify the data
   • The call center officer will block the card
   b. Babel Sumsel Bank Office
   • Have your KTP and Passbook ready
   • Bank Sumsel Babel officers blocked the ATM card
   • The customer fills out the customer complaint form
2. The customer files a complaint
   a. For ATM cards swallowed at the Sumsel Babel Bank ATM machine
   • The customer comes to the Sumsel Babel Bank Office
   • Have your KTP and Passbook ready
   • The customer fills out the customer complaint form
   • The bank officer offers the customer to replace the swallowed ATM card with a new ATM card or wait for delivery of the swallowed ATM card
   • If the customer chooses to replace a new ATM card, Bank Sumsel Babel officers will carry out the process of replacing the ATM card
   • If the customer chooses to wait for delivery of the swallowed ATM card, the bank officer will coordinate with the person in charge of the ATM machine where the swallowed ATM card is located.
   • The Sumsel Babel Bank officer will contact the customer to retrieve the swallowed ATM card
   b. For ATM cards that have been swallowed at another bank's ATM machine
   • The customer comes to the Sumsel Babel Bank Office
   • Have your KTP and Passbook ready
   • The customer fills out the customer complaint form
   • Bank Sumsel Babel officers will process the replacement of the ATM card

1. Customers can contact the nearest call center or branch office and check whether the Bank Sumsel Babel ATM Card has been blocked because they forgot their PIN.
2. If the ATM card is blocked due to 3 PIN errors but the customer still remembers the 6-digit ATM card PIN:
   a.The customer comes to the nearest Sumsel Babel Bank Office and requests to unblock the ATM Card
   b.Fill out the customer complaint form
   c.Show a valid original identity card and ATM Card
   d.ATM cards can be used immediately after unblocking is done at the branch
3. If a customer forgets his 6-digit ATM Card PIN:
   a.The customer comes to the nearest Bank Sumsel Babel office
   b.Prepare KTP, ATM Card and Savings Book
   c.Fill out the customer complaint form
   d.Bank Sumsel Babel officers carry out the process of replacing the ATM card

Customers can visit the nearest Bank Sumsel Babel Office to submit a new Savings Book by bringing documents in the form of:

1. ATM card
2. ID card
3. Duty stamp

1. Enter the Mobile Banking application
2. Click the Forgot Password/ Forgot User ID feature at the bottom of the “Log in to your account” page

Customers can visit the nearest Bank Sumsel Babel Office by bringing documents in the form of:

1. ATM card
2. ID card
3. Saving book

1. The customer visits the nearest Bank Sumsel Babel Office by bringing documents in the form of:
   a.ID card
   b.Saving book
2. Fill out and sign the Mobile Banking Service Maintenance Form
3. The officer resets the Customer's MPIN Mobile Banking
4. The customer performs the Mobile Banking account activation process through the Mobile Banking application

1. Opening an online account through the Customer On Bording application
   a.The Customer/Prospective Customer opens the BSB COB application which can be downloaded via the Playstore
   b.On the "Welcoming Page" page, select the Register button to register.
   c.The Customer/Prospective Customer carries out the registration process including: 
   • Registration as a new customer or existing customer
   • Selection of savings products
   • Complete identity
   • Upload Selfies
   • Upload NPWP Card Photo (for customers/prospective customers who already have NPWP)
   • Filling Inquiry Form
   • Generation of Passwords and Transaction PINs
   • Selection of ATM card type and ATM Card delivery address
   • Selection of Video Call Schedule with Call Agent COB BSB
   d.After the registration has been approved by the Sumsel Babel Bank, the customer will receive information that the registration has been approved through notifications and emails, as well as get the Sumsel Babel Bank account number.
   e.The customer makes a deposit of funds into the account at least the minimum balance of the type of savings selected
   f.Sumsel Babel Bank officers send ATM cards to customer addresses
   g.The customer activates the ATM Card on the BSB COB application by entering the ATM Card Number and creating a new ATM PIN
   h.ATM card activation will be verified using the OTP code and Transaction PIN
   
   
2. Open an offline account by visiting the nearest Sumsel Babel Bank Office by bringing:
   a.ID card 
   b.NPWP (if any)
   c.Family card
   d.Latest passport photo
   e.Initial deposit according to the desired account type

1. After the customer registration is verified and approved, the customer will get a Bank Sumsel Babel account number
2. The customer makes a deposit of funds into the account at least the minimum balance of the type of savings selected
3. Depositing funds into the account can be done by:
   a.Transfer via Bank Sumsel Babel account
   b.Transfer through another bank account
   c.Cash deposit at the teller counter
4. Depositing funds into the account does not exceed 19.00 WIB on the same day when the customer's registration is declared approved
5. If the customer has not deposited funds into the account according to the specified time, the account will be closed automatically by the system, so the customer must repeat the initial registration steps for opening an account.

Registration can be done at the nearest Bank Sumsel Babel Customer Service or through Bank Sumsel Babel ATM machines.

If the registration process has been carried out, then the customer can activate the account at the nearest Bank Sumsel Babel Customer Service, especially for CIB, the activation will produce authentication data needed in the online registration process on the website https://ibank.banksumselbabel.co-.

Make sure the ATM Card Status and Account Number are active. Other than that, the phone number used is the same phone number and email as the one in the Bank Sumsel Babel system. If there is a difference, then you must make changes/update the data fist.

Make sure the User ID and token used are correct, if the activation still fails then it needs to be checked by our customer service.

Please contact the nearest Customer Service and reactivate your account.

OTP code is closely related to the provider used. If the OTP code is not received, make sure the provider's network is stable, check whether the inbox is full and especially for individual accounts can also ensure the availability of credit.

Regarding Internet Banking that exits without going through the logout menu, the customer must first wait for about 15 minutes, then can try again by making sure the user id and password entered are correct.

Please check the Bank Sumsel Babel Internet Banking link again or consult directly with the Customer Service officer at the nearest branch.

Transactions can be done through Internet Banking, Mobile Banking or ATM machines. The management procedure can submit a transaction claim to Customer Service at the nearest Bank Sumsel Babel Branch Office by bringing a Savings Book, Electronic KTP along with an ATM Card or submitting a complaint via Call Center 1500711.