In the event that Bank Sumsel Babel requires supporting documents for complaints submitted by customers orally, Bank Sumsel Babel has the right to ask customers to submit complaints in writing by attaching the necessary supporting documents.
Submitting complaints through the facilities available at Bank Sumsel Babel
Bank officers will verify the suitability of customer data
Bank officers receive information and customer complaint documents and record complaints in the complaint recording system
The customer will receive a complaint registration number and the date the complaint was received
The Bank will follow up and resolve Customer complaints according to the settlement period based on the type of complaint
If the customer agrees with the settlement results, then the complaint is considered complete
If you do not agree, the customer can apply for a settlement of complaints outside the court or through the courts. Settlement of complaints outside the court can be done through facilities or mediation to Regulators, Alternative Financial Services Sector Dispute Resolution Institutions (LAPS-SJK) or other institutions.
