Bank Sumsel Babel Receives Service Award for 10 Consecutive Years from Infobank

Bank Sumsel Babel once again won a prestigious award in the field of banking services from Infobank, confirming its commitment and consistency in providing the best service to customers for 10 consecutive years. The award was presented at the annual event "Indonesian Best Bank In Service Excellence 2024", organized by Infobank magazine, one of the leading media in Indonesia focusing on the financial sector at Hotel Indonesia Kempinski Jakarta on Tuesday (2/7).

This award is a form of appreciation for Bank Sumsel Babel's dedication in maintaining service quality and banking product innovation in accordance with customer needs. This achievement is inseparable from the bank's continuous efforts in improving service standards through various strategic programs and initiatives. Among these are the application of modern technology in banking operations, improving human resource capabilities, and commitment to providing a satisfying banking experience for customers.

President Director of Bank Sumsel Babel, Mr. Achmad Syamsudin, in his speech expressed his gratitude and thanks to the entire team and customers who have contributed to this achievement. "This award is a clear proof of our hard work and commitment in providing the best service for all customers. We will continue to strive to improve service quality and innovate to meet customer needs in the future," said Mr. Syam.

In the last 10 years, Bank Sumsel Babel has successfully expanded its service coverage and introduced various innovative superior products. The bank is also actively involved in various corporate social responsibility (CSR) programs as a form of contribution to society and the environment.

The Infobank Service Excellence Award is recognized as one of the most prestigious awards in the banking industry, with a rigorous and objective assessment process based on various criteria, including service quality, financial performance, and product innovation. Bank Sumsel Babel managed to fulfill all of these criteria well, making it worthy of this award for a decade.

In 2024, Bank Sumsel Babel won the Platinum Thropy - 10 Consecutive years in Service Excellence with a series of awards at the Infobank Service Excellence award 2024 as follows:

- 1st place The Best Regional Bank In Service Excellence

- 1st place The Best Overall Walk In Channel

- 1st place The Best Customer Service 

- 1st place The Best Teller Service

- 1st place Security Officer

- 1st Champion The Best Branch ATM

- 1st Champion The Best Branch Convenience Experience

- 2nd Champion Opening Account Via Mobile Apps

This award is expected to spur the enthusiasm and motivation of all levels of Bank Sumsel Babel to continue to provide the best, and become an inspiration for other banking industries in Indonesia.