The Customer On Boarding application or COB for short is an application that makes it easier for prospective Bank Sumsel Babel customers to be able to create new accounts and account numbers at Bank Sumsel Babel online without having to come to the office.
Name of Issuer
PT Bank Pembangunan Daerah Sumatera Selatan and Bangka Belitung
Main Features
Customer Registration: Registration of new customers directly through digital channels.
Identity Verification: Validation of customer data through e-KTP, selfie, and OTP.
Account Opening: Creation of new and existing customer savings accounts (Pesirah, Simpeda, Kaffah iB and Rofiqoh iB) after successful verification process.
Digital Service Activation: Registration for mobile banking and ATM Debit.
Debit Card Provision: Issuance of physical cards to customers as needed.
Benefits
Ease of Access & Enrollment
Customer onboarding process can be done digitally without the need to come to the branch office.
Integration with e-KTP and Dukcapil for automatic identity validation.
Time & Cost Efficiency:
Reduce the need for physical documents and speed up the enrollment process.
Flexibility & Ease for Customers:
Customers can do onboarding anytime and anywhere without the need to queue at the branch office,
The onboarding process only requires a smartphone and internet connection.
Service & Customer Care Support
Supported by 24/7 customer service through call center, chatbot, and email to assist customers in the onboarding process.
Risk
Errors in identity verification can cause delays in the onboarding process.
Misuse of personal data if not properly guarded by customers.
Failure to activate digital services in the event of technical difficulties.
Requirements
Indonesian citizen (WNI) at least 17 years old.
Have a valid ID card.
Have an active mobile phone number registered under their own name.
Fill out and sign a physical or digital registration form.
Agree to the applicable terms and conditions of service.
Fees
Account Opening Fee: Free.
Monthly Administration Fee: In accordance with the type of account chosen.
Debit/Credit Card Fee: Subject to bank regulations.
Additional Information
Immediately download the COB application to enjoy this service by clicking the link below: Unduh Aplikasi
Advantages
Easy & Practical - Customers can open an account without having to come to the bank.
Fast Process - No need to queue, just use your phone or laptop.
Guaranteed Security - Using verification and OTP for transaction security.
Access to Digital Services - Directly use BSB Mobile Banking, ATM and other services.
Simulation
Online Registration: Customers access the website or mobile banking application and select the registration option.
Identity Verification: Upload ID card and take a biometric selfie for verification.
Data Entry: Customer fills in personal data, address, and other information.
Terms & Conditions Approval: Customer reads and agrees to the Bank's policy.
Account & Digital Services Activation: Account is opened and digital services can be used (Through Call Center), Guaranteed more secure and well validated
FAQ
Customer Complaint ProcedureCustomers can submit complaints to Bank Sumsel Babel through: Call Center: 1500711 WhatsApp: +62 811 1500 711 Email: contactcenter@banksumselbabel.com
Disclaimer Customers have read and understood this product information before registering. Bank Sumsel Babel has the right to make changes to service features and policies in accordance with applicable regulations.
