Bank Sumsel Babel Wins Indonesia Best Digital Finance 2024 Award

Bank Sumsel Babel has once again achieved extraordinary success by winning the Indonesia Best Digital Finance 2024 award. Achmad Syamsudin, the CEO of Bank Sumsel Babel, stated that this award is a testament to the bank's genuine commitment to developing innovative digital services.

“Digitalization in the financial sector, especially for Regional Development Banks (BPD), is a strategic step that cannot be avoided. By leveraging technology, we can enhance service accessibility, operational efficiency, and support financial inclusion for the community, including those in remote areas,” he stated.

According to him, digital services enable people, including those in remote regions, to access banking more easily. Automation processes—such as credit applications and account openings—accelerate operations, reduce costs, and increase efficiency.

To date, Bank Sumsel Babel has launched various digital initiatives, such as mobile banking and internet banking applications that facilitate customers in making transfers, payments, and online account openings, as well as cardless ATM cash withdrawals.

One of the latest innovations is the Customer Onboarding (COB), which allows for quick online account opening. The bank also supports MSMEs through the implementation of QRIS, to ease cashless transactions at local merchants.

In the future, Bank Sumsel Babel plans to launch a Super App platform that integrates various banking services into a single application. Additionally, features like digital wallets and AI-based chatbots are being developed to enhance customers' personalized and efficient experience. Collaboration with fintech and e-commerce will also be expanded to strengthen the digital ecosystem.

In its 67th year, Bank Sumsel Babel continues to transform through three main pillars: people (culture), business processes (new capabilities and ecosystem), and systems (digitalization).

As a strategic partner of the local government, Bank Sumsel Babel is committed to digitizing regional finances to create better efficiency and transparency. To achieve this, the development of mobile and internet banking applications has become our top priority, allowing us to provide banking services that are fast, secure, and easily accessible to the general public. Additionally, we are focusing on the implementation of QRIS technology to facilitate more efficient non-cash transactions for Micro, Small, and Medium Enterprises (MSMEs).

Bank Sumsel Babel allocates a significant capital expenditure budget to support this digital transformation. This investment includes the development of mobile banking, enhancement of security systems, and the application of cutting-edge technologies such as encryption and artificial intelligence (AI). Furthermore, we are expanding the application’s features, including the integration of digital wallets and other payment methods, as well as utilizing big data for more comprehensive analysis.

The digital transformation we undertake has yielded tangible positive impacts for Bank Sumsel Babel. Key benefits include an increase in Third-Party Funds (TPF), acceleration of credit applications, and operational efficiency. For example, the development of the ASN Multipurpose Credit service has successfully expedited fund disbursement and significantly supported credit growth.

Services such as QRIS and digital wallets also enhance customer loyalty and broaden access for communities in remote areas. Operational efficiency has further improved through reduced reliance on physical branch offices.

To tackle cyber threats, Bank Sumsel Babel implements stringent security measures, including layered authentication, end-to-end encryption, and real-time threat monitoring. We utilize AI technology to detect suspicious activities, while routine penetration testing is conducted to identify potential vulnerabilities within the system.

We also prioritize educating our customers and employees about digital threats, along with implementing data backup procedures and disaster recovery plans to ensure our services remain safe and reliable.